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FAQ

When will my order ship?

Our products usually – key word usually – ship within 1-2 BUSINESS days (M-F & does not include weekends or holidays)! However, if we have some crazy promotion or a new launch, shipping could take a bit longer so be patient my friend!! Once your order has shipped, you will receive a shipping confirmation via email.

My order has been shipped, when will it get to my house? 

We use the Royal Mail for the majority of our shipments, and Hermes for our larger items. Delivery usually takes 3 -5 days from dispatch.  Any orders not received after 14 days will be re-dispatched.

Please note Message from Royal Mail: 

We're working hard to meet our usual delivery aims. If we can't - because of the continued effects of Coronavirus on our people and ways of working - we'll deliver as soon as possible.

​Where Do We Ship?

We will ship anywhere in the world!!  Certain countries may have additional shipping charges.  All International Orders weighing over 2kg will be subject to additional shipping charges whether the EU or Worldwide.

Please note:  Now the UK has left the EU all orders will be subject to the destination country to pay Customs and Duty on their order.

Returns & Refunds 

All purchases which arrive damaged will be replaced at our expense.  Non-returnable items are:- Fragrances, Nail Colours, Deodorants, Hairsprays, Cleansers, Shower Gels, Soaps, Hair Loss Products, Shampoos and Conditioners, Styling Gels and Hair Colours, Lipsticks, Lip Balms and Lip Gloss, Eye Care and Eye Makeup, Creams, Moisturisers and Body Lotions or any other products which would render the goods unusable and unsaleable due to personal hygiene.

All Returns and Refunds will be at our discretion.

​Payment Options

We accept Paypal, Bank Transfer and Credit Cards.

We also offer Klarna as an interest free Credit option, but please note any arrears will attract interest.